Who Do I Contact for Help with DuckDuckGo Issues?
DuckDuckGo has become a favorite for users who value privacy and secure web browsing. It doesn’t store personal data, doesn’t track search history, and blocks third-party trackers. But what happens when something goes wrong? Who do you contact for help with DuckDuckGo issues?
Let’s walk through the best ways to get support from DuckDuckGo’s team without compromising your privacy.
Does DuckDuckGo Offer Traditional Customer Service?
No, DuckDuckGo doesn’t offer customer service through phone lines or live chat. This isn’t an oversight — it’s intentional. Their mission to protect your privacy means they avoid collecting any personally identifiable information, including names and phone numbers.
Instead, they offer secure, anonymous digital support via email and in-app feedback.
Official DuckDuckGo Support Options
1. DuckDuckGo Help Center
Before reaching out to support, check the Help Center here:
🔗 https://help.duckduckgo.com
The Help Center covers:
- Search and browsing functionality
- DuckDuckGo app and browser extension
- Privacy features and settings
- Frequently asked questions and solutions
It’s organized, searchable, and designed to resolve most issues quickly.
2. Email Support
If you can’t solve the problem through the Help Center, send an email to:
📧 support@duckduckgo.com
To get the best support:
- Use a descriptive subject (e.g., “Search not loading on iOS”)
- Mention your device, browser, and OS version
- Include error details or screenshots
- Stay brief, clear, and specific
3. App and Extension Feedback Tools
Both the DuckDuckGo mobile app and browser extension include a direct feedback option:
- Tap or click the menu icon
- Select “Send Feedback”
- Share a bug report, technical issue, or suggestion
All feedback is securely submitted and handled confidentially.
Common Issues Users Report
Some of the common problems people reach out about include:
- DuckDuckGo search not working
- Pages not loading or freezing
- Privacy settings not saving
- Tracker blocking interfering with website features
- Extension not working in Chrome or Firefox
- Ads showing unexpectedly
Does DuckDuckGo Have a Phone Number?
No. DuckDuckGo does not have a customer service phone number. In keeping with their no tracking, no data collection policy, they avoid support channels that could expose your personal information.
Tips to Resolve Issues Faster
- Keep your app or extension updated
- Clear your cache or cookies
- Try a different browser
- Disable conflicting extensions
- Visit the Help Center before emailing
- Be specific in your support request
Conclusion
If you're having trouble with DuckDuckGo and wondering who to contact, the answer is simple: their email support team and help center are your primary resources. While you won't find live chat or call centers, their commitment to privacy means every interaction is safe, anonymous, and secure.
Whether you're experiencing a bug, a loading issue, or a configuration problem, DuckDuckGo’s support channels are ready to help — just in a different, privacy-conscious way.